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Last updated: March 1, 2026
Our "Strong" cancellation policy is designed to balance the needs of both our guests and hosts, ensuring reliability and commitment in every booking.
Cancellation Policy Overview:
Full refund of booking amount when cancelled before check-in.
70% refund of booking amount when cancelled before check-in.
Free Cancellation Protection (₹70)Guests who select the ₹70 Free Cancellation option receive a 100% full refund of the base booking price if cancelled before check-in. The ₹70 protection fee is non-refundable.
Standard Cancellation (70% Refund)If the ₹70 protection is not selected, guests receive a 70% refund of the booking price upon cancellation prior to check-in (standard 30% cancellation fee applies).
StayCool No-Show RuleIf the guest fails to arrive at the property on the scheduled check-in date and check-in time, it will be considered a No-Show. No refund will be provided for No-Show bookings, unless StayCool's applicable refund policy applies.
“If the guest fails to arrive at the property on the scheduled check-in date and check-in time, it will be considered a No-Show. No refund will be provided for No-Show bookings, unless StayCool's applicable refund policy applies.”
When a guest does not check in by the property's scheduled check-in time without prior communication or a valid cancellation request, the reservation is treated as a No-Show. The room inventory is held exclusively for the guest, and no refund will be issued unless an applicable StayCool refund policy applies.
If you need to cancel a booking or have questions about a refund status, our support team is available 24/7.